Account/Password includes issues related to password resets, locked accounts, username, two-factor authentication, account access, network drive access, email account and other account issues.

The Banner Support request involves addressing issues related to the Banner system, including its integrations with third-party software. This request encompasses enhancements or modifications to the core application, improvements in application security, updates or changes in DegreeWorks, Argos reporting enhancements, and database-related requests to ensure seamless operation and data integrity.

The current university learning management system (LMS) Blackboard and the one we are transitioning to beginning in July 2024-Canvas.

Issues related to connecting to the EKU network. This includes the wired network, wireless (guest and secure) and BYOD (Bring your own device).

Classroom technology includes issues with the equipment or questions about equipment in university classrooms.

Computer labs that are student-funded or department-funded and their printers. This includes those in the residence halls and at our regional campuses.

Requests for the development and design of courses within EKU's LMS systems (Blackboard and/or Canvas) by the Instructional Design Center (IDC) Team, please use this option to initiate support from IDC for your instructional design needs.

Issues related the procurement system - Jaggaer. This may include access, changes to user roles and/or errors within the system. 

Issues related to the myEKU portal - myEKU | Information Technology. The myEKU portal includes items for students cards for items such as OneLogin to other EKU resources, registration, parking, Big E Central, Card Services, faculty grading, faculty class roster, employee resources and much more.

The Slate Support request involves addressing issues related to the Slate system, including tasks involving portals, delivery, scheduling, queries, forms, or events. This request encompasses any enhancements, modifications, or troubleshooting necessary to ensure the efficient operation and integration of these components within the Slate platform.

The data request involves obtaining official data or fulfilling ad-hoc requests for specific data sets. This can include detailed reports, statistics, or tailored data extractions to meet various analytical or operational needs.

The management of EKU Websites has recently transition to Information Technology. Use this option to report issues with a URL, content changes and/or new requests for development of web content. 

Any issues that don't fall into a category listed above.